How is the 30-minute task duration monitored?

Our support staff are dedicated to completing your requests in an efficient and timely manner. If they believe your request to be in the spirit of the support agreement, it will be completed regardless of the time required. If requests are obviously an attempt to...

Are there limits to the tasks Sandman will do?

We strive to keep all of our customers happy. We only do small fixes and jobs. This means that 30-minute tasks are in scope and larger, more complex projects are out of scope. We can certainly help you with your larger projects and we can quote them on a per-project...

Can you help me with a specific job?

Here’s a short list of jobs we can help with. If you can’t find your specific job on this list or are still unsure of whether we can help, chat with us live using the chat bubble on every page or send us an email and we’ll be happy to help you.